redSHOP Subscription Policies

A subscription package is required to download of redSHOP and to access support.  Note that some subscriptions also enable access to additional redCOMPONENT extensions.

Subscriptions

There are three subscription packages currently available for purchase:
  1. 3 month subscription - This subscription provides access to select, limited addons (modules and plugins), and access to submit support tickets.
  2. 12 Month Pro subscription - is the full package with all extensions (85+), Email support ticket access, FULL ACCESS to ALL extensions on redCOMPONENT.com for a period of 12 months.

Technical support

Support is provided for our subscribers only. Our Support Service include assistance with product bugs, including installation problems, problems that may arise during setup, and problems that may arise due to a change in the API of integrated services.

Only the latest released version of redSHOP will be supported.

What Our Support Service Does Not Cover

We do not provide support for product setup and / or usage unless there is a problem due to a bug in the software. Setup and usage information may be seen in the product Wiki. Please be sure you've read all product setup / usage information prior to submitting a ticket for support.

We do not provide support for redSHOP customizations, including the use of templates, addition of custom code, etc. We are happy to provide help with such things through our consulting services.

Updates

Purchasing a redCOMPONENT subscription entitles subscribers to updates for all extensions designed by redCOMPONENT for the duration of the subscription period.