Order List

The Order List link found under the Order menu will take you to the Order Management view in redSHOP. Here you will find a searchable / filterable list of orders in your shop, and be able to export, print and update orders.

The following info can be see in the list of orders:

  • Order Id - the unique ID given to each order
  • Order Number - the unique number identifying the order
  • Full Name - the full name of the customer who placed the order
  • Email - the email address of the customer who placed the order
  • Order Status - here you can see the current status of the order, make a change manually to the status, add a note to describe the change and the reason for it, and update the order status with the option to notify the customer.
  • Order Date - the date that the order was placed
  • Order Total - the total amount of the order, and in which currency

Filters

  • Search - You can type in all or part of the order details such as the full name, order ID or order number, then press Enter to update the order list with the results
  • Date Range - find orders places in a specified date range 
  • Select Payment Status - find orders in a specified Payment Status
  • Select Status - find orders in a specified Order Status

Actions

  • Save Status Changes - allows you to select multiple orders (click their select box), set the status to the preferred status, and click the Save Status Changes to update all selected orders
  • Print Multiple Orders - generates a printable PDF with a list of specific orders; select the checkboxes of the orders that should be included and click on this button, the page will refresh and a PDF will have been generated for download (note: if the PDF is not being generated, make sure to set the pop-up blocker in your browser to exclude your site) 
  • New - takes you to the add order screen where you can place a new order on behalf of the customer
  • Export Data - allows you to export data in a few different formats, including:
    • Export Data - generates a CSV formatted file that contains the list of selected orders and basic order details for each 
    • Export Full order CSV - generates a CSV formatted file that contains the list of selected orders and additional order details for each 
    • Export GLS
    • Export GLS Business
  • Delete - removes the order from the database. *This is a permanent delete