Questions

The question about the product will be define at this page.

You have one web-site use Joomla and installed redSHOP component. Access your web-site by administrator page by (username/password) has been provided.

You click on Component on main menu and select on "redSHOP".

Webpage will display overview page administrator of redSHOP.

Overview of Question Management

Field 

(1) order icon - Allows user change order of the questions by dragging the arrow

(2) Published - view status question item when this question is working or not 

(3) Question - question of the user for product selected

(4) Product name - Product which have the question

(5) Answer - Quantity of the answer for question, that it was be sent to the user's email

(6) User name - user name of the user want to create question

(7) Email - email of the user, which will receipt the reply email

Action

New - appears when adding a new question
Edit - edit item when want change question items 
Delete - delete 1 or more items has selected. Items has deleted will remove list question items 
Publish - it change status from unpublish to publish for question items is working

Unpublish - it change status from publish to unpublish for question items isn't working

Overview of Question details

Field

Product name - Product which have the question

User name - user name of the user want to create question

Email - email of the user, which will receipt the reply email

User phone - user phone of the user want to create question

User Address - user address of the user want to create question 

Published - view status question item when this question is working or not 

Question - question of the user for product selected

Answer - answer for question, it will be sent to the user's email

Action

Save - apply the changes made to the question details or create new item and show information change latest on the page 
Save & Close - apply the changes made to the question details or create new and return to the question management
Cancel - return to the question management without saving any changes

Working with Questions within redSHOP

Create Question on Backend

1. Go to backend page of redSHOP and click Customer Input then select "Questions" tab. Then user clicks on New button to create new item.

2. In the Question management, user clicks on Product name to choose product which want to create question.
3. After choose product user fill in some filed as User phone, User Address... Then click on Save & Close button.
Webpage will return Question Management with item just created.Video for Create question on Backend: Click here

Create Question on Frontend

1. User go on frontend, login on site.

2. And click on "Products" on menu (User can create one menu item with Fronpage Category type).

3. User choose category which have product want to create question.

4. User choose product.

5. Webpage will display product details, user clicks on Ask question About Product button.

6. Webpage will display light box, user fill in Question and click on Send button.

Webpage will display message "Email has been sent successfully".

7. To check the User's question created or not, user go to redSHOP backend, click on Customization and choose Questions tab. Webpage will display all question include item just created. Video for Create Question on Frontend: Click here

Display type for question

1. User go to redSHOP backend and click on Customization, then choose Template tab.

2. User scroll down to see the text "{ask_question_about_product}" item, add it on description and click on Save button.

Frontend page will display "Ask question about Product" button.

3. Otherwise, user selects "{ask_question_about_product_without_lightbox}" item on description and click on Save button.

Frontend page will display "Ask question without light box".Video for Display type for Question: Click here

Show Question on Frontend

1. Go to backend page of redSHOP and click Customization then select "Templates" tab. After that, click on Product.   

User scrolls down to see the red zone as image.

Add the above line of codes on the Description field. User can create an Custom Field to show title for Question.

Note

Add {answer_loop_start} and {question_loop_end} to start question. If have not it, question won't show.

And this is the result after add code on template.
Video for Show question on frontend: Click here